1.1 In these Terms and Conditions the “Company” shall refer to Best & Lloyd Limited or Best & Lloyd (USA) Ltd where appropriate.

1.2 Every offer, quotation, acceptance and Contract for the sale or supply of goods or work, materials and/or services (hereinafter “the Goods”) by the Company to any purchaser (hereinafter “the Customer”) is subject to these Terms to the exclusion of any Terms proposed or referred to in the Customer's order, in correspondence or elsewhere, or implied by trade practice, or by any previous dealings between the Company and the Customer.

1.3 The Customer acknowledges that there are no representations outside these Terms which have induced him or her to enter into a Contract with the Company.

All descriptions and illustrations contained in the Company's catalogues, price lists and advertisements or otherwise communicated to the Customer are intended to present a general description of the Goods and shall not form any part of any Contract for the sale of the Goods. Wood, stone, glass, iron, steel, brass, and other decorative materials vary in tone, colour, character and texture: slight variations are inherent in such materials and finishes and should be expected.

All Orders must be made or confirmed by the Customer in writing and are expressly subject to and on the Terms and Conditions contained herein.

4.1 The price payable for the Goods shall be as specified in the Company's current price list at the date of the dispatch of Goods. The Company reserves the right to increase the price of any Goods before delivery to the Customer by written notice, specifying the details of such increase.

4.2 Unless otherwise stated all prices are exclusive of UK VAT.

4.3 In the case of Goods purchased for export, UK VAT will not be charged if:-

4.3.1 The supply is zero rated or exempt from UK VAT.

4.3.2 The Customer is VAT registered in the European Union (EU). A valid EU VAT number must be supplied to the Company as well as satisfactory evidence that the Goods were exported as stipulated by United Kingdom Custom & Excise authorities. UK VAT will be charged at the current rate if these requirements are not met.

4.3.3 The Customer uses a shipper or shipping agent approved by the Company and the Customer complies and procures that such shipper or shipping agent complies with all relevant requirements of the United Kingdom Custom and Excise authorities applicable to VAT including the provision to the Company of a Certificate of Shipment.

5.1 The Customer will be invoiced by the Company in respect of the Goods supplied.

5.2 In the case of all Goods (other than those for export) payment will be due as follows:-

5.2.1 Payment from United Kingdom Customers with trade credit accounts shall be within 30 days of the date of the Company's invoice.

5.2.2 Payment in all other cases will be on a proforma basis with a Deposit of 50% upon placing the Order. The Company will not accept an Order until the Deposit has been paid and the estimated lead time until delivery of the Goods will run from the date of the receipt of the Deposit by the Company. The balance of 50% (the "Final Balance") will become payable when the Goods are ready for despatch and must be paid before despatch of the Goods to the Customer or on collection or delivery of the Goods to or by the Customer, whichever event is earlier.

5.2.3 In the case of all Goods to be exported payment must be made in full in cleared funds before the Company will release such Goods for collection by or delivery to the Customer.

5.2.4 All payments shall be made in Pounds Sterling, Euros or US Dollars as specified on the Order. If payment is made in any other currency or in Sterling other than cash, a bank transfer or bankers draft drawn on a London clearing bank, the Customer will meet all bank charges and costs incurred by the Company in exchanging or cashing such payments.

5.2.5 Payment can be made directly into one of the Company's bank accounts, details of which will be supplied by the Company.

5.2.6 Payment can also be made by Mastercard or Visa card.

5.2.7 If the Customer fails to pay the Final Balance within 60 days of being notified that the Goods are ready for dispatch, the Company may at its discretion cancel the Contract, forfeit the Customer’s Deposit and sell the Goods. In such an event the Customer will not be entitled to a refund of any monies paid.

Without prejudice to any other common law or statutory rights of the Company, the Customer will be charged interest on any payment overdue at the rate of 10% p.a. If the Customer delays despatch of the Goods after notification that the Goods are ready for despatch by more than 28 days, the Company may charge such interest on the unpaid amount due. In addition, the Company reserves the right to charge a Storage Fee which will also become payable 28 days after notification that the Goods are ready for despatch and will be charged at the higher of £150 or 2% of the total value of the Order per week or part thereof. Any Interest and Storage Fees levied under this Clause 6 must be paid in full before the Company will release the Goods for delivery.

7.1 Risk or loss and/or damage to the Goods passes to the Customer when the Goods are dispatched from the Company's premises or 7 days after the Customer has received notice from the Company that they are available for collection from the Company's premises if earlier. After risk passes to the Customer, the Company shall not be liable to the Customer for loss or damage of any kind.

7.2 The property in the Goods supplied shall not pass to the Customer until the whole price has been paid together with any monies then outstanding from the Customer to the Company. Until such payment the Goods supplied shall remain the sole and absolute property of the Company as legal and beneficial owners and the Customer shall hold the Goods as bailee for the Company and the following provisions of this clause 7 shall apply.

7.3 If the Customer sells or disposes of the Goods before the price is paid the Customer shall hold on trust for the Company the whole of the proceeds of such sale and shall account to the Company for the same within 14 days of the date of sale.

7.4. The Customer shall not:-

7.4.1 Pledge the Goods or allow any lien to arise thereon;

7.4.2 Deal with or dispose of the Goods other than by a sale to an independent purchaser paying full market value therefore in the ordinary course of the Customer’s business;

7.4.3 Hold itself out as the Company's agent in respect of the goods;

7.5 If the Customer defaults in the punctual payment of any sum owing to the Company, the Company shall be entitled to the immediate return of all Goods supplied by the Company to the Customer in which the property has not passed to the Customer. The Customer hereby authorises the Company to recover the Goods and hereby grants an irrevocable right and license to the Company's servants and agents to enter upon all or any of the Customer's premises with or without vehicles during normal business hours for that purpose. Demand for recovery of Goods by the Company shall not of itself discharge the Customer's liability to pay the whole of the price and take delivery of the Goods or the Company's rights to sue for the whole price.

8.1. Where the Company supplies Goods on approval the following terms apply:-

8.1.1 The Goods supplied remain the sole and absolute property of the Company as legal and beneficial owners unless and until payment for the goods is made in full.

8.1.2 The risk of loss or damage to the Goods supplied on approval shall pass to the Customer from the time they are dispatched from the Company's premises until the time they are returned to the Company's premises. For the purposes of return of the Goods, the Goods will not be treated as returned until the Company has signed an Acknowledgment of Receipt and Condition. The Company undertakes that such an Acknowledgement will be supplied to the Customer.

8.1.3 If the Goods supplied on approval are not returned to the Company's premises within 7 days of their dispatch, the Customer shall be deemed to have accepted the Goods supplied on approval and will be obliged to purchase them at the price stated in the Company's current price list and otherwise on these Terms and Conditions.

8.1.4 All Goods supplied on approval will be invoiced immediately and will be credited on their return providing the Company has issued an Acknowledgement of Receipt.

8.1.5 If Goods supplied on approval are returned damaged, the Customer will be deemed to have purchased them and no credit will be issued.

9.1 Any times or dates for delivery given are estimates only and the time of delivery shall not be of the essence. In no circumstances shall the Company be liable to compensate the Customer in damages or otherwise for non-delivery or late delivery of the Goods supplied by the Company for whatever reason or for any loss consequential or otherwise arising therefrom.

9.2 All prices quoted for delivery are for delivery from the Company's warehouse in Suffolk. The cost of delivery includes all packaging, insurance and freight charges from the Company’s premises to the Customer’s declared delivery address.

9.3 The Customer must carefully inspect the packaging of all deliveries as soon as they are received. If the packaging is damaged in any way, the Customer should note any such damage on the delivery note and should refuse to confirm by signature that the Goods have been received in good condition. In the case of damaged packaging, this must be reported to the Company immediately. The Company will not accept any claim for damage to the Goods if the packaging was received in a damaged condition and this was not noted on the delivery note and reported to the Company immediately.

9.4 The Customer is responsible for unpacking and inspecting the Goods immediately upon receipt and shall inform the Company of any defects, damage or shortages by written notice of the same within 3 days of the date of delivery. If the Customer fails to give such notice the Customer shall be deemed to have accepted the Goods and the Company will not accept any subsequent claims for defects, damage or shortages that are made at a later date

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9.5 The Customer should not book an electrician or other tradesman for installation until the Goods have been received and fully inspected. The Company will not be held liable for any costs incurred by the Customer in the event of abortive costs incurred as a result of failing to properly inspect the Goods prior to installation or prior to the booking of a tradesma.

9.6 In the case of non-delivery of the Goods supplied, the Customer shall inform the Company in writing within 7 days of receipt of the Company's invoice.

10.1 The Company offers a 2 year warranty on all its products against manufacturing defects, subject to the limitations in sub-paragraph 10.2 below.

10.2 Subject to sub-paragraph 10.4 below, the Company shall not be liable to the Customer:-

10.2.1 For defects or shortages in the quantity of the Goods supplied unless the Customer complies with the provisions of paragraphs 9.3, 9.4 and 9.5 above and for non-delivery of the Goods or damage to or loss of the Goods or any part thereof in transit (whether the Goods are carried by the Company's own transport or by a carrier on behalf of the Company) unless the Customer complies with the provisions of paragraphs 9.3, 9.4 and 9.5 above.

10.2.2 For defects in the Goods caused by fair wear and tear, abuse, abnormal conditions of storage or use, the application of any treatment or process whatsoever to the Goods after delivery or any act, neglect or default of the Customer or third party.

10.2.3 For defects caused by accident, alteration, misuse, tampering, negligence, natural fading or discolouration, oxidation, humidity, water, prolonged exposure to sunlight or salt air or other unsuitable environmental conditions.

10.3 Subject to sub-paragraph 10.4 below, where liability is accepted by the Company, the Company's only obligation shall be its option to make good any shortage or non-delivery and/or to replace or repair any Goods found to be damaged or defective. The Company may require any allegedly defective Goods to be returned to it at its expense before making good or replacing the Goods and the Company's aggregate liability to the Customer whether for negligence, breach of contract, misrepresentation or otherwise shall in no circumstances exceed the cost of the defective, damaged or undelivered goods giving rise to such liability as determined by the net price invoiced to the Customer for the Goods.

10.4 These Terms and Conditions do not affect the statutory rights of a Customer who is a consumer. No provisions in these Terms and Conditions which would be void by virtue of the provisions of the Unfair Contract Terms Act 1977 (as amended) shall apply to any person who deals as a consumer. For the purposes of the foregoing the expression “consumer” shall have the meaning ascribed thereto in section 12 of the Unfair Contract Terms Act 1977. Notwithstanding anything else in these Terms and Conditions any liability for death or personal injury on the part of the Company is not excluded or restricted.

11.1 The Company may at its option cancel or suspend any Contract if the Customer fails to make any payment due pursuant hereto or if the Customer fails to perform any obligation on its part under any Contract with the Company. In the event of such cancellation the Company will have no obligation to return any monies paid by the Customer. Any such monies will be offset against the costs and losses incurred by the Company

11.2 If an order is cancelled by the Customer before delivery and before payment of all monies due under the contract, the Customer will still be liable to pay all monies outstanding under the Contract and the Customer will indemnify the Company against all loss or damage arising from such cancellation including consequential loss.

11.3 No goods will be accepted for return without prior written agreement by a Director of the Company. Any agreed return will be credited less a handling charge of 50% of the net sales value of the Goods. The cost of returning the goods to the Company to be borne by the Customer. A credit will only be issued if goods are returned in the original packing, undamaged and in a saleable condition.

11.4 If Goods are accepted for return in accordance with Clause 11.3 above, the Company will issue a credit note which will be valid for 12 months. The Company will not refund money for any such agreed returns.

11.5 Goods purchased during a Company Sale or from the Company's factory outlet in Suffolk are purchased strictly as seen. No warranty is given or implied as to the condition of such Sale Goods and they may not be returned under any circumstances

The Company shall not be liable for any loss or damage whatsoever to the Customer which may be incurred directly or indirectly as a result of the operation of any factor beyond the Company’s reasonable control including (but without limitation) act of God, legislation, war, failure or interruption of supplies, strike or other industrial action by workers.

The Company is not responsible for any loss or damage whatsoever to any products belonging to the Customer that are left with the Company for rewiring, repair or the carrying out of any other work. The Customer should insure his or her property accordingly.

If the Customer, being an individual, becomes bankrupt or makes a voluntary arrangement with his or her creditors or, being a company, enters into liquidation or has a receiver appointed to its undertaking, property or assets or any part thereof or circumstances arise which entitle the Court or a creditor to appoint an administrative receiver or which entitle the Court to make a winding-up order or if the Customer commits any breach of any of his obligations to the Company, the Company may without prejudice to any of its other rights stop any Goods in transit and/or suspend and cancel further deliveries and/or by notice in writing to the Customer terminate any such Contract without liability of any nature whatsoever to the Company

Any notice given hereunder may be sent by prepaid first class post, by email or by facsimile and if so sent to the address of the party shown on the delivery note or such other address as the party may have given for this purpose and shall be deemed received in the case of a notice sent by first class post three days after dispatch and in the case of notices sent by email or facsimile on the date of dispatch.

The Contract made with the Company incorporating these Terms and Conditions shall be governed and interpreted in accordance with English law and parties hereby submit to the exclusive jurisdiction of the English Courts.

Our lamps are wired to UL Standards using UL components. We are able to have them individually tested and certified for a fee of $75 per fitting.

Best & Lloyd is committed to protecting your privacy while using with our content, products and services. We want to provide a safe and secure environment for you and your dependants.

This Privacy Policy is designed to tell you what kind of information we may gather about you when you visit our website, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of, and your ability to correct this information. Our policy allows you to choose what kind and how much information you provide to us and to control how we use whatever information you give us. Our goal is to provide you with a satisfying experience while allowing you to control your privacy and to give you a means to voice any questions or concerns you may have.

This policy applies only to Best & Lloyd and not to other companies' or organisations' websites to which Best & Lloyd is linked.

Information is collected from you primarily to make it easier and more rewarding for you to use our services. Depending on the service you are accessing, you could be asked to provide information such as your name, email address or information about what you like and do not like. It is entirely your choice whether to respond to these questions or not.

Best & Lloyd collects two types of information. The first type is anonymous information. For instance, we may collect information to tell us that five thousand people visit this Privacy Policy today, but we do not know their names, where they live or their date of birth - they are 'anonymous' to us. Another example of Best & Lloyd collecting anonymous information is when web site users are invited to respond to surveys on a Best & Lloyd website. The surveys may ask you for demographic information such as your age, gender and postcode. This information is collected for research purposes, is used in the aggregate (where possible), and remains anonymous. Many of the individuals who access our services are anonymous to us.

The second type of information that Best & Lloyd collects is personal information. Best & Lloyd will collect personal information that lets us know the specifics of who you are such as your name, email address, or postal address, when you provide it to us. With this information, Best & Lloyd can provide a variety of personalised and enhanced services that are not available to anonymous users. We hope that you will find it beneficial to provide individually identifiable information about yourself to us because it will make our services more valuable to you.

Sometimes we may specifically ask for personal information about you when you sign up to use a service. Certain information may be required, such as your name, age, internet address or screen name, billing address, type of computer, credit card number, in order to provide that service or product to you. This information may also be used to inform you of additional products and services which may interest you. You can choose not to receive such information when you are undertaking product or service registration on our website. We may also ask about your interests, but it is your choice whether to respond. How much of your personal information that you choose to disclose to Best & Lloyd is completely up to you. The only way we know something about you personally is if you provide it to us, for example when you take part in a discussion forum or enter one of the competitions on our websites.

Best & Lloyd automatically gathers anonymous information to monitor the use of www.bestandlloyd.com like the numbers and frequency of visitors to www.bestandlloyd.com and its areas, very much like television ratings that tell the networks how many people tuned in to a program. We only use such data in the aggregate. This collective data helps us determine how much our audiences use parts of the site, so we can improve www.bestandlloyd.com to assure that it is as appealing as we can make it for as many users as possible. Best & Lloyd may publish or provide this aggregate data to other people.

Best & Lloyd will only use the personal information you have chosen to provide us for the purpose for which you provided it. Best & Lloyd will not use it for any other purpose without your consent.

There may be occasions where it will be necessary for Best & Lloyd to disclose your personal information to third parties. The Best & Lloyd may be required by law to disclose the information, or the Best & Lloyd may be required to disclose your personal information to third parties to provide the service you have requested, for example, if you purchase products online from a Best & Lloyd powered vendor, Best & Lloyd will need to disclose your personal information to third parties in order to bill and deliver your products. However, the disclosure will only be made where it is necessary to fulfil the purpose for which you disclosed your personal information. Otherwise than stated above, we do not disclose personal information that you may give us, such as your name, address, email address or telephone number, to any organisation or person outside the Best & Lloyd unless you have authorised us to do so. For example, when you contribute to an online forum you may want to publish your name and email address.

Under no circumstances will Best & Lloyd sell or receive payment for licensing or disclosing your personal information.

When interacting with the Best & Lloyd website, we suggest that you use your discretion and exercise caution when providing your personal information.

Note that whenever you post personal information in publicly accessible places, such as chat rooms or message boards, this information becomes available to anyone with access to the internet. This information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. Therefore, we recommend that you refrain from posting any information that you do not want seen in these public areas.

Ultimately, you are solely responsible for maintaining the secrecy of your passwords and/or any personal information. Be responsible whenever you are online.

If Best & Lloyd holds your personal information, then Best & Lloyd will where possible provide you with access to that information. Best & Lloyd will take reasonable steps to correct the information so that it is accurate, complete and up to date.

If you have any complaints relating to online privacy issues on our websites, please notify Best & Lloyd. While Best & Lloyd accepts no liability for any material or links posted to the service, we will investigate all complaints.

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