If there are any questions that are not answered below, please contact us on:
UK +44 0 20 7610 9191 or by mail here
What is the best way of contacting Customer Services?
For any issues relating to UK or rest of World orders excluding US, please call Best & Lloyd on +44 (0)207 610 9191. For US Orders, please contact George Smith on +1 212-759-7888
Can I see the products in person?
Please call our Best & Lloyd London office on +44 (0)207 610 9191 to arrange a viewing.For other
Can I see samples of your finishes?
Best & Lloyd provide Fabric, Metal, Glass & Silk Cord samples on request.
How can I find out about the price of a product?
Please contact the office on +44 (0) 207 610 9191 for trade & retail pricing structures.
Can I customise a product?
All of our products can be provided at a basic level, in any glass or metal finish and with any flex colour. We also offer a complete custom service. Where we can use existing pieces as inspiration or begin from scratch. We provide Cad renderings and engineering drawings throughout the process.
Are your products wired to International Standards?
We are able to supply our products wired for any country and to most international standards. In some cases, for some countries, further tests and documentation will be required prior to export. Please contact the office for more information.
What are your leadtimes & can I quickship?
Due to the high degree of customisation of each product, we do not keep many products finished in stock. We do however have many of the main components in stock and can finish and wire them within a week in most metal finishes.
What kind of lightbulbs should I use?
We recommend LED lamps with a colour temperature of 2700 for most of our fittings. There should be no significant heat generated and they are available in increaisnly bright options. Please see our tearsheets for product specific lamping requirements.
Can your products be converted for yacht use?
We can modify all of our lamps for yacht use with very few exceptions and can supply wired for 12V, 24V or 110-220 mains voltage.
Can you customise lamp shades?
We can manufacture lampshades to any size or specification
Do your products carry a warranty?
Best&Lloyd offer a 2 year warranty against manufacturing defects.
Can you arrange export ducumentation?
We can organise all relevant export paperwork for your order, but additional charges may apply for this service.